WSSC Water | PromisePay

PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with WSSC Water and other utilities to offer flexible, interest-free payment plans for your debt.

WSSC Water is offering flexible payment plans through PromisePay to help you pay the balance of your WSSC Water bill in the way that works best for you. Some customers may also receive grants through programs such as the federal Low-Income Household Water Assistance Program to pay part of their past-due balance, which would reduce the remaining payment plan balance after the grants are received.

WSSC Water residential and commercial customers who have a balance on their bill can use this program. Residential and commercial customers with a balance of at least $50 are eligible for a payment plan.

Times are tough and many are still suffering from the effects of the COVID-19 Pandemic and the recent economic downturn. WSSC Water has partnered with PromisePay to offer flexible payment plans that will meet your individual needs, help you get back on your feet and protect you from service disconnections.

No, these payment plans are interest-free. There are no fees whatsoever - no late fees, no prepayment penalties, etc.

Sign up in minutes with three easy steps:

Choose a plan that works for you. We offer a wide range of options.
Make your first payment. We accept credit/debit cards, prepaid cards, Apple Pay, Google Pay and bank transfers (ACH).
Pay off your balance over time with no interest and no late fees. We make it easy with automated monthly payments and reminders.

Any residential and commercial WSSC Water customer with a total balance of $50 or more is qualified for an interest-free payment plan.

Your payment plan covers your balance and your current charges as of today. You must pay all new bills with WSSC Water directly.

Your new bills must be paid to WSSC Water to keep your water service connected. Your payment plan payments will be processed by PromisePay. PromisePay is here to help you pay off your balance.

If you need an extension for your plan payment or need to make a change to your plan, just let us know. We are here for you and will do whatever we can to help you make it work.

Once you are enrolled in a payment plan with PromisePay, you have to keep up on your monthly payments with PromisePay AND pay all future water bills directly with WSSC Water. If you stay current on both your plan payments and pay all new water charges, you can avoid shutoffs.

Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.

Please contact WSSC Water. For more information on how to contact WSSC Water, please see: https://www.wsscwater.com/customerservice

Yes, WSSC Water will shut off water service for non-payment of bills. For additional information, please contact WSSC Water: https://www.wsscwater.com/customerservice

To avoid disconnection of service, please continue to pay your PromisePay payment plan and your current WSSC Water bill. Please contact WSSC Water for additional information: https://www.wsscwater.com/customerservice

The fastest way to get your water service turned back on is to use our portal to start a payment plan today! Once you make the required 50% down payment and start the plan, please be sure to:

Sign the Release of Liability on the back of the door hanger and post or hang it on your front door. WSSC Water technicians will only turn water back on if the release is signed and posted on the door. If you need a new release form, please click this link

Sign up for a plan today

Please contact WSSC Water for any questions regarding your bill. For more information on how to contact WSSC Water, please see: https://www.wsscwater.com/customerservice

Call PromisePay at (301) 900-5551. Agents are available Monday - Friday, from 8am - 6pm ET.

Applications for the program will be accepted from March 1, 2025, through June 30, 2025. Please begin the application process by going to: www.wsscwater.com/getcurrent

Effective March 1, 2025, customers can quickly and easily apply online by completing the eligibility form at: www.wsscwater.com/getcurrent.

The application process MUST begin at www.wsscwater.com/getcurrent.

Customers may only have one PromisePay payment plan at a time.

To take advantage of the Get Current 2.0 program, please start by applying for the Get Current program at www.wsscwater.com/getcurrent to determine your eligibility for the program. If you are eligible for a Get Current plan, you will be redirected to PromisePay’s Get Current portal where you will be able to log into your existing WSSC account using your account details. Once signed in, you will have an option to upgrade your existing plan into a WSSC Get Current plan by paying 100% or 50% of your outstanding balance.

Please note that Commercial and multi-unit residential accounts with master meters also qualify to have 100 percent of late payment charges and turn-on fees waived.

In order to receive the credits/benefits for the Get Current 2.0 program, customers must successfully complete their original PromisePay plan created with their Get Current 2.0 application. If a customer’s original Get Current 2.0 PromisePay plan is cancelled, the customer will now only be eligible for a regular PromisePay plan option (and they will NOT receive credits/benefits).

Throughout the program's duration, WSSC Water will persist in suspending water service. We encourage our customers to apply for the Get Current 2.0 program if their water service has been disconnected because of non-payment. Please begin the process by going to www.wsscwater.com/getcurrent. Once enrolled in a Get Current plan, you must call WSSC Water at (301)206-4001 to have your water services restored. Alternatively, you can also enroll in a standard WSSC Payment Plan at this link, which is not eligible for the future bill credits.

If the customer applies for Get Current 2.0, and fulfills the program requirements; yes, the service reconnection fee will be waived. Remember the customer must apply for Get Current 2.0 first at www.wsscwater.com/getcurrent and the customer needs to meet the eligibility criteria and be accepted into the program.

Yes, if the customer meets the eligibility requirements. Please go to www.wsscwater.com/getcurrent to learn more.

Customers can visit www.wsscwater.com/getcurrent and sign up to be notified via email.

Yes, PromisePay requires a bank account or credit/debit card to sign-up for a PromisePay plan. The customer’s payment method will be kept on file and will be automatically charged each month until the customer completes their PromisePay plan. Once the customer successfully completes their PromisePay plan, the customer will receive the benefits from the Get Current 2.0 program.

No, credits cannot be refunded. The credit will be applied to the customer’s next bill. For questions on your credit, please contact WSSC Water directly. To find out how to contact WSSC Water, please go to https://www.wsscwater.com/customerservice.

The credit will be applied to the account once the customer successfully completes their PromisePay plan. Please note that it can take up to 5 business days depending on the volume of sign-ups. For questions on your credit, please contact WSSC Water directly. To find out how to contact WSSC Water, please go to WSSC Water Customer Service.

A customer may update their payment date within 30 days from their last payment; however, a customer may NOT request an extension or add a new bill to their existing Get Current 2.0 PromisePay plan.

Not under the Get Current 2.0 PromisePay plan. A customer can opt to cancel their Get Current 2.0 PromisePay plan and request a regular PromisePay plan to add a new WSSC Water bill to their plan. Remember for customers to receive the Get Current 2.0 credit and benefits, the Get Current 2.0 PromisePay plan needs to be successfully completed.

Yes.

Commercial accounts will get the late fees and turn-on fees waived once they complete their Get Current 2.0 PromisePay plan. However, commercial accounts will NOT be eligible to receive the 50% or 25% credit once their PromisePay plan is completed.

PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with WSSC Water and other utilities to offer flexible, interest-free payment plans for your debt.

Please visit www.wsscwater.com/getcurrent to complete your application process and determine if you qualify to participate in the program.

No, PromisePay payment plans are interest-free. There are no fees whatsoever - no late fees, no prepayment penalties, etc.

Please visit www.wsscwater.com/getcurrent to complete your application process and determine if you qualify to participate in the program.

Your payment plan covers your balance and your current charges as of today. You must pay all new bills with WSSC Water directly.

Your new bills must be paid to WSSC Water to keep your water service connected. Your payment plan payments will be processed by PromisePay.

Once you are enrolled in a payment plan with PromisePay, you have to keep up on your monthly payments with PromisePay AND pay all future water bills directly with WSSC Water. If you stay current on both your plan payments and pay all new water charges, you can avoid shutoffs.

Please contact WSSC Water. For more information on how to contact WSSC Water, please see: WSSC Water Customer Service.

Yes, WSSC Water will shut off water service for non-payment of bills. For additional information, please contact WSSC Water: WSSC Water Customer Service.

To avoid disconnection of service, please continue to pay your PromisePay payment plan and your current WSSC Water bill. Please contact WSSC Water for additional information: WSSC Water Customer Service.

Please contact WSSC Water for any questions regarding your bill. For more information on how to contact WSSC Water, please see: WSSC Water Customer Service.

PromisePay recognizes the following holidays, on which representatives are not available:

New Year’s Day
Martin Luther King Day
Presidents Day
Memorial Day
Juneteenth
Fourth of July
Labor Day
Indigenous Peoples Day
Veterans Day
Thanksgiving Day
Friday after Thanksgiving
Christmas Eve
Christmas Day

WSSC Water recognizes the following holidays, on which representatives are not available:

New Year’s Day
Martin Luther King Jr Day
President’s Day
Memorial Day
Juneteenth (June 19)
July 4th
Labor Day
Columbus Day
General Election Day
Veterans Day
Thanksgiving Day and Friday after Thanksgiving
Christmas Day

Notice

WSSC PromisePay FAQs

What is PromisePay?

What help is available?

Who is eligible?

Why is WSSC Water offering payment plans?

Will I ever be charged interest for my payment plan? Are there any fees?

How do I sign up?

Do I qualify for an interest-free payment plan?

What charges does this plan cover?

Once I’m enrolled, where do I pay my new water bills, to PromisePay or WSSC Water?

How flexible are these payment plans?

How do I keep my water on?

If I sign up for a payment plan, am I still eligible for grants or other services?

I have a question about my bill. Who should I call?

I want to change the name or address on the account. Who should I call?

Is WSSC Water currently or planning to do shut offs?

Will being in a PromisePay plan protect me from shut offs?

Once my services are shut off, what is the process to get them restored?

When is a new water bill considered past due? Is there a grace period before late fees are assessed? If so, what is that timeframe?

I want a different plan. Who should I call?

Get Current 2.0 FAQs

How long will the Get Current 2.0 program be available?

How can customers apply for Get Current 2.0?

What if I am already a PromisePay customer with an existing PromisePay plan?

Once I’m in the Get Current 2.0 program, what happens if I don’t make my monthly PromisePay payments? Am I eligible to reapply for the Get Current 2.0 program if my first Get Current 2.0 PromisePay plan is cancelled?

Will WSSC Water be turning off water during the Get Current 2.0 Program?

Will the Service Reconnection fee be waived by WSSC Water for Get Current 2.0 customers?

If the customers own multiple properties, can they take advantage of the Get Current 2.0 program on all properties?

Can customers get notifications as to when the Get Current 2.0 program begins?

Once a customer signs up for PromisePay, will the payments be withdrawn automatically out of the customer’s bank account or credit/debit cards?

Once the pay plan is completed and the credit is applied, if the account now has a credit, can that credit be requested as a refund?

How long will it be before the credits are applied to the customer’s account?

Can the payment due dates in the Get Current 2.0 pay plan be changed to accommodate a customer that needs more time to pay?

Will the customer be able to add additional bills to the Get Current 2.0 Pay Plans?

Will Get Current 2.0 PromisePay plans qualify for the Late Fee Forgiveness program?

Will WSSC Water commercial accounts receive the same benefits as residential customers?

What is PromisePay?

Who is eligible for the Get Current 2.0 Program?

Will I ever be charged interest for my payment plan? Are there any fees?

How do I sign up for the Get Current 2.0 Program?

What charges does my PromisePay plan cover?